When we make an improvement to our software based on feedback from our users, this improvement will be made available as a new version. We don't sell support agreements, but we do provide support as described above. Our software is intended for users who have a basic idea of what they're doing, and can use the materials on our website and built-in help in our software to set up SSH. Our support is not very good when the issue you have is something really broad and vague, like "How do I configure this software?" We're also not suitable if you expect responses in less than one business day. However, if this results in an improvement being made in a new version, you won't be able to upgrade to that version until you bring your upgrade access up to date. If upgrade access for your license isn't up to date, and you're using older versions of our software, we'll still answer questions about older versions, and investigate issues you report if we think such an issue might still occur with the latest version. You will be able to upgrade to such a new version if upgrade access for your license is up to date. If we find that it's something we can fix or improve, we are likely to incorporate the improvement in our next minor version. Your inquiry will be handled by a technically skilled individual, who will be able to analyze the details you provide to determine the cause of the issue, or will forward the issue for other developers to investigate. Our support is at its best when you have a specific issue which you are able to describe in detail. We can usually reply to inquiries within one business day. The primary way we offer support is by email, using the case management system found through our Contact page.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |